FAQ

Delivery FAQs

How do you ship?
We proudly ship via the United States Post Office (USPS). We ship Priority Mail (2-3 days),
Express Mail (1-2 days), or Express 1-Day Guaranteed for an additional charge. We're also
happy to ship with your UPS or Fed-Ex corporate account.

How long does it take for my order to ship?
Everything in stock is ready to ship. Order processing usually takes one business day, but many
times we can offer same-day shipping. Please contact us if you have an urgent shipping need.

Do you accept international orders outside of the US?
Yes! We ship throughout the world.

Will my order require a signature upon delivery?
Our Express Mail option requires a signature. For this option, please provide a work address or
an address where a signature can be provided during business hours.

Will there be a customs charge?
Many countries charge a customs fee on imported items. Please note, this fee is not included in
your shipping charge or order total. Please contact your local government office for more
information on rates and customs processing.

Return/Exchange FAQs

What if I change my mind?

After placing your order, we will email you to confirm the details of your order. If there are any
changes or you wish to cancel your order, please contact us immediately. Once the item ships,
our return policy will be in effect.

What if I need to exchange my item?

Please contact us within 3 days of receipt to request a return authorization (RA) number. Please
pack the item in its original packaging and write the RA number outside the package. Packages
without an RA number will not be accepted. Please ship the package back within 10 days of
receipt to: J. Marin Attn: Customer Service PO Box 1152 LCF, CA 91012
If an exchange is desired, we will be happy to hold your new item and let you know as soon as
your original item arrives. If the exchange is less than the original amount, we will issue a gift
card for the difference.

General FAQs

Can we only contact you by email?

Email is the most efficient way to contact us due to our working patterns, either by using the
contact form found on the right hand side of all of our About pages, or by emailing us at
hello@shopjmarin.com. But if you wish to chat to us over the phone then by all means give our
studio a call at  +1 8183314421, office hours are 9am – 6pm PST, Monday – Friday. If we're not
able to take your call, you can leave us a message or drop us an email and we'll get back to you
as soon as we can.